Shipping policy

At Atalli, we strive to ensure that your shopping experience is seamless from start to finish. We are committed to delivering your Atalli bag in perfect condition and in a timely manner, because your satisfaction is our top priority.

Order Processing

Orders are processed within 2-3 business days after payment confirmation. Processing times exclude weekends and holidays. During high-demand periods, such as sales or holiday seasons, processing times may be slightly extended. You will receive an email notification once your order has been shipped, including a tracking number for your convenience.

Delivery Timelines

The delivery timeline depends on your location within the Philippines:

  • Metro Manila: Expect delivery within 2-5 business days after your order is processed.
  • Provincial Areas: Orders may take 5-7 business days, depending on the accessibility of your location.

While we partner with reliable courier services to ensure on-time delivery, unforeseen circumstances such as weather conditions, courier delays, or holidays may occasionally impact timelines.

Shipping Fees

Shipping fees are calculated at checkout based on your location and the weight of your order. However, we’re pleased to offer free nationwide shipping for purchases exceeding a certain threshold (e.g., PHP 5,000). This makes it even easier for you to enjoy the Atalli experience wherever you are in the country.

International Shipping (Coming Soon)

We are excited to extend our services to international customers in the near future. For international orders, shipping fees and delivery timelines will vary depending on the destination country. Please note that additional customs duties, taxes, or fees may be charged by the destination country, and these are the responsibility of the buyer. Full details will be provided as we launch this service.

Tracking Your Order

For your convenience, all orders come with a tracking number, which will be provided via email once your order has been dispatched. This allows you to monitor your shipment in real-time and anticipate its arrival.

Delivery Concerns

If there are any issues with your delivery—such as delays, incorrect shipping details, or lost packages—please contact us immediately at contact@atalli.com.ph or Social Media pages. We’ll work with our courier partners to resolve the matter as quickly as possible.

At Atalli, we are dedicated to providing a smooth and hassle-free delivery experience, so you can enjoy your purchase with confidence. Thank you for choosing Atalli, where style meets function every step of the way.