Refund policy

Shipping Policy:


We are committed to delivering your Atalli bag in perfect condition and as swiftly as possible. Orders are processed and shipped within 2-3 business days after confirmation, excluding weekends and holidays. Delivery timelines depend on your location within the Philippines. 

For Metro Manila, expect delivery within 2-5 business days, while provincial orders may take 5-7 business days.

Shipping fees are calculated at checkout based on your location. For purchases exceeding a specific threshold (e.g., PHP 5,000), shipping is free nationwide.

For international orders (coming soon), timelines and rates will vary depending on the destination country. Additional customs duties and taxes may apply, which are the responsibility of the buyer.

Return and Refund Policy:


At ATALLI, we take pride in the quality of our products. If for any reason you are not satisfied with your purchase, we accept returns under the following conditions:

  • Returnable Items: Items must be unused, in their original packaging, and accompanied by proof of purchase. Returns must be initiated within 7 days of receiving your order.
  • Non-Returnable Items: We do not accept returns on custom or personalized bags, sale items, or gift cards. Additionally, items showing signs of use, wear, or damage caused by the customer are not eligible for return.
  • Defective or Damaged Items: If you receive a defective or damaged product, please contact us within 7 days of delivery with clear photos of the issue and your order details. We will arrange a replacement or refund after reviewing your case.
  • Refund Process: Refunds will be processed within 7-14 business days after we receive and inspect the returned item. The refund will be credited back to your original payment method.

How to Initiate a Return:

  1. Email our customer service team at contact@atalli.com.ph with your order number and reason for return.
  2. Once approved, ship the item back to the provided address. Return shipping costs are the responsibility of the buyer, except for cases involving defective or incorrect items.
  3. Upon receipt and inspection of the return, we will notify you of the refund status.

Contact Us:
If you have any questions or concerns about our shipping or refund policies, feel free to reach out to us at contact@atalli.com.ph or via our Facebook/Instagram social media page.

We value your satisfaction and aim to provide a seamless shopping experience every step of the way.